Key Words
cisco software hardware support call maintain voicemail years computer voip implementing anything emergency phone macomb community college
 
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Tim Kolasa

20012 Alger, Saint Clair Shores, MI 48080

Overview

  • 7+ Years of Computer Hardware and Software integration, repair, and maintenance. 2+ Years of Telecommunications and Cisco Voice Over IP (VOIP) technology.
  • Ability to work effectively independently and as a team member. Used to environments where project planning, strategizing, and implementing is a key factor.

Objective

  • To find employment with a company requiring a person dedicated to getting the most out of existing technology and implementing cost effective ways to suit the needs of said employer. I have a wide variety of experience including help desk, computer hardware and software, telecommunications, and networking on which to draw on. I have an excellent set of skills for the right employer.

Employment History

01/2008-Present

Macomb Community College

Warren, MI

Telecommunication Service Associate

  • Hardware and software support of college-wide Cisco VOIP and voicemail phone system.
    • Maintain Cisco software databases including Call Manager, Unity Voicemail and Vtrees, Automatic Call Distribution, Cisco Emergency Responder.
    • Install, program, and maintain telecommunications equipment such as Cisco VOIP Phones, ATAs, Gateways, fax machines, and emergency phone lines.
    • Provide written and verbal training support to users regarding voicemail and telephone features. Creation and issuance of support documentation when necessary.
    • Utilization of Footprints Call Tracking system for call information tracking, management, resolution.
  • Follow departmental practices and policies when deploying telephony hardware, services, and software. Assist with enforcement of software license agreements. Maintain detailed records including hardware inventory and departmental network drive.
  • Coordinate and manage Telecommunication requests for moves, adds, and changes collaborating with other departments when necessary. Working with outside vendors and contractors to accomplish necessary work.

6/2005-12/2007

Macomb Community College

Warren, MI

Service Desk Technician

  • Support of PC hardware, peripherals, operating systems and approved software applications.
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Education

2008

Mutable University

Exampleville, MD

Bachelors of Science with a focus in Editing Resumes

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