Key Words
cisco software hardware support call maintain voicemail years computer voip implementing anything emergency phone macomb community college
Similar Resumes

Tim Kolasa

20012 Alger, Saint Clair Shores, MI 48080


  • 7+ Years of Computer Hardware and Software integration, repair, and maintenance. 2+ Years of Telecommunications and Cisco Voice Over IP (VOIP) technology.
  • Ability to work effectively independently and as a team member. Used to environments where project planning, strategizing, and implementing is a key factor.


  • To find employment with a company requiring a person dedicated to getting the most out of existing technology and implementing cost effective ways to suit the needs of said employer. I have a wide variety of experience including help desk, computer hardware and software, telecommunications, and networking on which to draw on. I have an excellent set of skills for the right employer.

Employment History


Macomb Community College

Warren, MI

Telecommunication Service Associate

  • Hardware and software support of college-wide Cisco VOIP and voicemail phone system.
    • Maintain Cisco software databases including Call Manager, Unity Voicemail and Vtrees, Automatic Call Distribution, Cisco Emergency Responder.
    • Install, program, and maintain telecommunications equipment such as Cisco VOIP Phones, ATAs, Gateways, fax machines, and emergency phone lines.
    • Provide written and verbal training support to users regarding voicemail and telephone features. Creation and issuance of support documentation when necessary.
    • Utilization of Footprints Call Tracking system for call information tracking, management, resolution.
  • Follow departmental practices and policies when deploying telephony hardware, services, and software. Assist with enforcement of software license agreements. Maintain detailed records including hardware inventory and departmental network drive.
  • Coordinate and manage Telecommunication requests for moves, adds, and changes collaborating with other departments when necessary. Working with outside vendors and contractors to accomplish necessary work.


Macomb Community College

Warren, MI

Service Desk Technician

  • Support of PC hardware, peripherals, operating systems and approved software applications.
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Mutable University

Exampleville, MD

Bachelors of Science with a focus in Editing Resumes

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